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FAQ

1- Who is ciccimarrashop.com?

ciccimarrashop.com is the online web site of Ciccimarra Jewelry snc, open since 1966 in Cisternino province of Brindisi, specializing in the sale of jewelry, watches, silverware, accessories, leather goods and household items of high quality.


2- I do not find an article that interests me of a brand sale by you. Where can I find it?

ciccimarrashop.com reflects a wide range of items in this shop in Cisternino. However, if an article of a brand marketed by us should not be present in our shop online we recommend you to contact us. We will be able to order it in a few days and send it to your home.


3- The products sale are originals?

Yes, all products on sale in our online shop are original and guaranteed and accompanied by all documentation warranty.


4- The availability of items shown on the website it is real?

Our system updates daily quantities, so availability should be considered real and reflect the exact selection, but if you need a larger quantity than that indicated on the website please do not hesitate to contact us.


5- What is the pricing policy of ciccimarrashop.com?

The prices of the items on ciccimarrashop.com reflect the guidelines dictated by the companies of the terms of sales prices to the public. Some brands require a fix price, other give us the possibility to make a discount for the costumers. Our goal is to offer you the best price in accordance with the rules.

 

6- Why some items are featured?

We like to reward our customers always. Occasionally during the course of the year, we promote promotions on various brands and items. To be always updated on our promotions we suggest you to subscribe our newsletter.


7- Do I have to be registered to be able to browse on the ciccimarrashop.com website?

No, you can browse our website without being registered in advance, however the registration will be required only to complete the purchase order.


8- Why am I asked to register the tax code?

The tax code is essential for legal obligations for the Bill of sale.


9- How can I delete a registration?

In case the customer wants to delete his/her registration we suggest to contact our customer service.


10- Website ciccimarrashop.com is it safe?

The ciccimarrashop.com website is safe and uses the SecureSocketLayer (SSL) technology that protects you by encrypting information transmitted over the internet, guaranteeing maximum confidentiality and integrity of transmitted data.
The numbers of the credit card or debit card are not registered on the website, and for the safety of the transaction ciccimarrashop.com doesn't know your credit card details which will be automatically transmitted to PayPal transaction Money Manager.


11- My personal information are kept confidential?

Ciccimarra Gioielli snc ensures that all information you provide to us will be kept private and confidential. Under no circumstances your personal data will be disclosed or transferred without express written consent. For more information please refer to the Privacy Policy.


12- What method of payment can be used on the ciccimarrashop.com website?

If you make a purchase on ciccimarrashop.com you have the possibility to pay by credit card (Visa, Master Card, American Express), PayPal (easy and safe allows you to pay with the same credit card data using an e-mail address) bank transfer (you will receive the order confirmation with bank details of Jewellery Ciccmarra snc).
Besides you can pay by cash on delivery (for orders less than € 500 with an extra fee of € 6.00).


13- In which countries are made the shipments and when It is tax free?

Shipments are carried out worldwide. Please note that: 

-in Italy the shipping costs are always free for orders over 100 € 
-in Europe shipping costs are always free on orders over euro 350€
-worldwide shipping costs are always free for orders over EUR 700 €
If the amount of your order does not reach these limits, shipping charges may vary depending on the State, and in any case, the exact amount is highlighted during the purchase process in the synthesis of the cart.


14- When will I receive my order?

In Italy in 2 days 

In Europe in 2 or 4 days
In the rest of the world in 3 or 5 days

 

If you have other questions or you need more clarifications about online shop ciccimarrashop.com you can consult the section "terms of sale" on the website. For further questions please do not hesitate to contact our customer service at

+ 39/080-4448241 or email adress at info@ciccimarrashop.com