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TERMS OF SALE

Introduction

Ciccimarrashop’s website it’s the Ciccimarra Gioielli snc online shop, jeweller’s since1966 in Cisternino (Brindisi); it is specializing in the sale of every kind of jewels, watches, silverware, accessories, leather goods and high quality household items. The directive concerns the sales conditions , including any additional terms of sale consonant with the provisions of this Regulation marketed on the Ciccimarrashop.com online web site. All contracts for the products sale are governed by these terms and conditions, which form an integral and substantial part of each proposal, order and confirmation of purchase of the products. The terms of sale applied to your order are the same that are in effect on the date of  the purchase.

 

PAYMENT METHODS

The products sold must be paid at the end of the purchase transaction, choosing the payment methods into all those accepted by Ciccimarrashop.com, to making clear which kind of delivery you want and at the end inserting the personal information necessary for shipping and the invoice.

 

All its payment methods are guaranteed by Paypal. An Paypal account is not required to complete the purchase. The payment by HYPERLINK "https://www.paypal.com/" circuit PayPal  it’s possible with credit card (Visa, Visa Electron and MasterCard, etc) or with a prepaid card (Postepay, Kalibra, Prepaid Paypal etc) without sharing the personal information with the seller. If you want to using Paypal method it’s not required to have an account.

 

In case you utilize a bank transfer, everything will be done after Ciccimarrashop.com will communicate by an automatically e-mail to you its bank details. It will ship your purchase when the transfer of money  it is visible on its bank account and the items checked and available in the warehouse; after that in maximum 4 (four) working days inItalyand 8 (eight) abroad you can receive the items required. If during the checking the bank account, the system says to it that your money transfer it is not correctly done, Ciccimarra Shop reserves the right to cancel your order.

 

Choosing to pay cash on delivery (mark) you will pay also extra 5.00 € ( fixed fee) and the method will be possible to using only for the orders no more than 900,00 €. In case of the shipment of an orders done and paid with mark will be not done successfully for reason attributable to the customer, Ciccimarrashop reserves the right to ignore eventually future orders done with the same payment methods.

 

FORWARDING CHARGES

Deliveries in Italy:

The shipping costs are always free for the purchase upper to 100.00 €; for all others that the cost is less than the minimum fixed, it will be 10,00 €.

 

Deliveries in Europe:

The shipping costs are always free for the purchase upper to 350.00 €; for all others that the cost is less than the minimum fixed, it will be 30,00 €.

 

 

Deliveries in Extra Eu:

The shipping costs are always free for the purchase upper to 15000.00 €; for all others that the cost is less than the minimum fixed, it will be 60,00 €.

 

 

RECESS, RETURNS AND REFUNDS

Return and Refund Policy (Terms and conditions to cancel the order).

 

The sale of items by internet is regulated by the articles 50 to 68 (distant selling) of D.Lgs 206/2005 (Codice del Consumo). This legislation provide for the consumer the right to cancel the contract or contractual proposal and to return the product and take back the money paid.

Terms and conditions to cancel the order are not valid if the product purchased is damaged:

 

• in the absence of the original packaging;
• in the absence of integral elements of the product;
• in the absence of product related items (warranty, box, instructions, etc.)
• damage to the product.
In the absence of the above requirements, the return will not be accepted and products will be returned to the sender .

 

All returns must be authorized by the customer service, sending an e-mail to: resi@ciccimarrashop.com with the object: "Return Authorization". The withdrawal right is reserved exclusively to consumers (persons who purchase the goods for purposes not related to his professional activity, entrepreneurial or commercial), so it may not be exercised by persons for purposes which are outside his professional activity possibly turning point. The costs of returning the product shall be borne by the customer.

 

Methods and timing:

 

To exercise the right of recess, the customer shall within 14 days from the purchase, send the items, by courier or registered letter A/R, packed in the original box and complete of all accessories that may be supplied at the time of purchase (warranty, box, instructions, etc.) also with the original purchase document and with the same methods used by Ciccimarra Gioielli snc for to send the products – the "mark" is not accept in this case.

 

Address reference:

Ciccimarra Gioielli snc – “Returns Ciccimarrashop.com”

C.so Umberto I, 111 – 72014 Cisternino (Br) – Italy

 

Methods and timing of refund of the customers

 

Once time that it has received the products (and verified the integrity) Ciccimarra Gioielli snc, as soon as possible, it will refund to you the cost of the product bought (as indicated on the invoice), but it retaining the amount of postage that it will remain permanently at the customer's expense.

 

Complaints:

 

Any kind of complaint must be made by registered letter A/R to Ciccimarra Gioielli snc or by e-mail to: customercare@ciccimarrashop.com with object “ Complaint”.

 

GOVERNING LAW AND JURISDICTION CLAUSES

The service will be governed exclusively by Italian law even if partially performed abroad and in case of other connecting factors. For any disagreement  or dispute will be responsible/ competent the Court of Brindisi.

 

PRODUCTS AND PRICE

In the Ciccimarrashop.com online website the customer finds only new and original products, never used them before, owned by Ciccimarra Gioielli snc that it is responsible of the publication. All the brands that are visible on our web site are in Official concession. Note that all prices are including sales tax and we talk about normal price recommended by the manufactures, the same cost that we exhibit in our stores. Anyway the final price, including fees shipping and insurance, it will be well visible before the final order/purchase confirmation.

 

WARRANTY

All items selling in our web site are guaranteed and complying with laws (in according to DL. 206-9/6/2005 hypoallergenic materials), all is complete of original packaging and warranty too. The watches will have an original international warranty valid for two solar years; the jewels will be provided by a descriptive certification; also the gemstones and precious metal used will have the certification as well. In addition, for some special products Ciccimarra Gioielli will give to the customer for free an insurance for the stealing, bag-snatching or plunder from one year to three years.

 

AVAILABILITY OF THE ITEMS

All the products visible on its web site are available, save the case of sold out (specifically showed). Once you have received your order request, Ciccimarrashop.com reserves the right to confirm the availability of the items purchased, the validity of the credit card transaction and check the details of previous transactions made by the customer on Ciccimarrashop.com. In the event that the items ordered are not available, or if for some reason your order cannot be processed, the Ciccimarrashop’s  Customer service will send to you an e-mail or note.

 

DISCLAIMER, IDEMNITY AND LIMITATION OF LIABILITY

Ciccimarra Gioielli snc publishes information on its web site in order to provide a service to its customers, but it declines any responsibility regarding the possibility of any technical or factual inaccuracies and/or typographical errors for which there is, as a result of an alert, immediate correction; also it reserves the right to make corrections and changes to the web site whenever it deems necessary and without prior notice.

 

Ciccimarrashop web site is totally not responsible for any problems, damage or risk that you can find during the utilization of its web site and about the conformity of the information published. Ciccimarrashop.com is protected by an international standard Internet regulation. Anyway it reserve the right to rectify/re-examine the terms and condition of this legal notice through  an update whenever it’s necessary, without any obligation to give notice. The customer is obliged to respect the terms and conditions contained in this legal notice, periodically checking possible  updates, changes or corrections.

 

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JUST IN CASE YOU HAVE FURTHER QUESTIONS OR YOU NEED MORE EXPLANATION ON HOW TO WORK OUR ONLINE SHOP YOU CAN CONSULT THE SECTION "TERMS OF SALE" OR PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE AT + 39/080-4448241 OR SENDING AN E-MAIL TO:  INFO@CICCIMARRASHOP.COM